Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Shipping
How long does shipping take?
Packages depart from our shipping location within 3-5 business days. Delivery can vary based on location; most times within the USA, it can take 3-4 days for delivery, but outside factors such as weather and holidays can take effect.
For international packages it can take upwards of a month to be delivered to your door.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and delivery times vary depending on your location.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to keep an eye on your delivery.
Please keep an eye on your tracking number in case it needs to be picked up.
If your package is sent back to us because of non-pickup or an incorrect address, you will need to pay for the shipping back to you if you would still want the package reshipped out.
Otherwise, we can refund the product cost if it comes back to us unharmed or undamaged.
Returns & Exchanges
What is your return policy?
We do not accept returns of any kind.
Can I exchange an item?
We do not do exchanges of any kind.
What if my order arrives damaged?
We’re so sorry! If your order arrives damaged, please send us a photo to support@mothferns.com within 3 days, and we’ll make it right.
Other Questions
How can I contact you?
We’d love to hear from you! Email us at support@mothferns.com or fill out our contact form.
Do you offer wholesale?
Yes! If you’re interested in wholesale orders, please reach out to us for pricing and details.